CCB FASTMAP Ltd Privacy Policy

1. Who we are

fastmap is a trading name for CCB Fastmap Ltd. and their associates. Our company registration number is 5954031. Our VAT registration number is 893 8689 40. Our registered office address is: LABS Atrium, Stables Market, Chalk Farm Rd, London NW1 8AH.

We are an online market research agency. We work with the marketing communication sectors, both clients and agencies and specialise in using online, real-time research to help marketers with valuable insights to help develop their products and campaigns.

2. What we are doing with personal information

We only collect and store the personal details you provide in either the download, enquiry or newsletter sign-up form. If you provide us with extra information, such as an additional telephone number, we will add this to your profile on our database.

If you enquired, you are registered on our system as a ‘lead’ and we store your details for a maximum of 21 working days to allow us time for a follow-up.

If you are a contact, e.g. a client, that has not subscribed to our marketing we will update your details regularly, unless you ask us to delete it.

If you subscribe to our newsletter, we will add you to our marketing list. We update your details regularly, and you will be able to unsubscribe or update your preferences at any time. If you wish to update your personal information, e.g. job title, please contact us at privacy@fastmap.com.

Generally, we only use emails to send out marketing communications. We use your company type and job title to target our emails, so you only receive communication we deem relevant to you.

We constantly monitor activity in response to our marketing (e.g. opening emails, clicking links) and determine the retention period accordingly. If someone has not shown any activity in this retention period, we will ask them to update their preferences.

We will not share your details outside of our organisation and associates without your explicit consent.

3. What information we collect

We only collect and store the personal information you provide us with in the original sign-up form unless you request an update or addition.

Cookies

Cookies are small text files that are placed on your computer, with your permission, in order to let websites do important things, including remember what’s in your shopping basket and which pages you have visited. fastmap uses the following categories of cookies:

1. Strictly necessary cookies: These do not require consent and are vital to make the website work properly. This category of cookie include those which allow online shopping baskets to function.

2. Performance cookies: These cookies generally help the website operator fix bugs or glitches on the website. They can also provide analytics on which web pages are popular, allowing the website operator to improve the quality of the user’s experience.

3. Functionality cookies: These can include settings like “remember me” buttons, language settings, text size and anything that remembers the particular settings chosen by you. These cookies can be persistent or session cookies, which generally have a longer lifespan than other cookies.

When you first visit this website we ask for your consent to use cookies. You can choose not to accept cookies, but please be aware that services you request may not be available. If you delete your cookies or clear your cache, you may be asked to give your consent again. This is because a cookie is usually used to remember the choice you made the first time.

If you wish to revoke your consent to the use of cookies on this website you can either delete the cookies in your browser’s memory or clear your cache. If you wish to prevent cookies being set before you visit this website, or most other websites, you can set your browser to block cookies. Most browsers allow you to do this in their settings. If you would like to know more about cookies, please visit the ICO website.

Newsletters

Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include, but is not limited to; the opening of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. Subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email.

4. Links

If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your data.

5. Data security

We take appropriate steps to maintain our contact information in a secure environment to prevent unauthorised use and have an extensive Data Protection Plan in place. Our processors (e.g. associates) are bound by contract to do the same.

These steps include regular updates of information, password changes, limited access to our server, anonymising data where possible and reviewing these steps regularly.

In case of a data breach or a high risk of a data breach on our server, we will contact the affected data subjects immediately. We will also notify the data protection authority within 72 hours if there is a likelihood of a risk.

If you have any questions or comments about our Data Protection Plan, please contact our Data Protection Officer at privacy@fastmap.com.

6. How to unsubscribe (“opt-out”)

You can opt-out of receiving marketing information from us by e-mail or telephone or ask for your details stored on our system to be deleted.

If you wish to exercise this, you have the following options:

· Click the unsubscribe link in one of our emails

· Email privacy@fastmap.com

· Call +44 (0)20 7242 0702

7. Your Rights

You, as a data subject, especially when based in the EU, have certain legal rights, which we listed below.

· Right to Information – including information on your rights, contact details of us, retention period, purposes, recipients, etc.

· Right to withdraw consent – please see (6) for details of how to exercise this right

· Right to access data – you have the right to access all personal identifiable information we hold on you; we will make them accessible to you within 30 days and free of charge

· Right to port data – personal data will be provided in usable, transferable format, such as CSV

· Right to erasure – right to erasure of public information held online (with absolute right for children); we are obligated to also inform other controllers to delete

· Right to object to processing – right to object to processing based on legitimate interest or public task; absolute right to object to processing for marketing and/or profiling

· Right not to be evaluated by automated decision making – right not to be evaluated where decision has legal or significant effects; Not applicable if necessary for contract, authorised by law or based on explicit consent

· Right of rectification (of inaccurate data) – right to have records corrected

· Right to restrict processing – right to request that processing be restricted where data cannot be deleted as required for legal reasons

8. How to exercise your rights

Our contact information for privacy related matters; privacy@fastmap.com

You can also contact the data protection authority in your country directly. For the UK this is the Information Commissioners Office (ICO).

9. Changes to our Privacy Notice

Changes can be necessary to this policy to reflect legal or data processing developments. If we change the policy, we will provide information on our website so that users can review the changes.

Any significantly different use of your data will be communicated to you and you will be able to choose whether you agree to the new use.

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